Schools / Payments & Policies

Information


CHANGES / CANCELLATIONS / NO SHOWS

Change the date? One full week notice required otherwise Change Fee applies: $120 + tax.

Cancel? Two full weeks' notice required otherwise Cancellation Fee applies: 50% of the booking value.

No Show? No Show Fee applies: 100% of the booking value.

CHANGES IN NUMBER OF STUDENTS

Tell us in advance if your group numbers have increased or decreased by more than 10%

ON TIME ARRIVAL

If late, please phone to tell us: 604-896-2233 ext 0 or 1-800-896-4044 ext 0. Components of your program will likely have to be cut. If early, we request your group waits until your pre-booked arrival time. Perhaps on your bus, or in Britannia Beach's small park across the street from the Museum.

SUPERVISION

Supervisors are to keep students under control and follow the instructions of our staff. Our ratio of free adults to students is Elementary 1:6, Secondary 1:10.

PAYMENT

  • No deposit required; pay on arrival for the final number in your group.
  • We do not issue invoices. Please use your Booking Confirmation as your invoice.
  • On arrival, check in and pay at our Ticket Window.
  • One person must pay for the whole group.
  • Pay by VISA, Mastercard or cheque made out to Britannia Mine Museum. Note if you bring a pre-completed cheque, we cannot issue a refund should your cheque be for too high an amount.
  • Coupons or other promotional offers may not be used with group rates.
  • The total group price on your Booking Confirmation includes tax..

TRANSPORT FOR TOURS THAT INCLUDE EPCOR BRITANNIA MINE WATER TREATMENT PLANT

Groups need their own transportation for 2 kms to/from the Water Treatment Plant.

SCHOOL BOOKINGS INCLUDING GOLD PANNING – SEVERELY COLD WEATHER

Indoor Mineral Handling or Exhibit Time will be offered in lieu of Gold Panning in severely cold weather.

UNFORESEEN EVENTS

In the event of unlikely but unforeseen operational issues at either the Britannia Mine Museum or the EPCOR Britannia Mine Water Treatment Plant, where a visit would pose a risk to visitors, staff or property/equipment, Museum Management and EPCOR staff reserve the right to cancel visits at any time. Should this happen, your field trip price will be waived or refunded. Neither Britannia Mine Museum nor EPCOR will be responsible for any costs incurred by the school.