School Policies & Payment

ASSUMPTION OF RISK

Visitors to the Britannia Mine Museum (BMM) assume all risk of personal injury, death or property loss resulting from any cause whatsoever including but not limited to the risks, dangers or hazards from being on an historic industrial mining site, travel within or beyond the public site boundaries, breach of contract or breach of statutory duty of care on the part of the BMM. The BMM collectively refers to the BMM, the Britannia Mine Museum Society (BMS) and their employees, agents, independent contractors, subcontractors, representatives, successors, sponsors and assigns. Visitors agree that any litigation involving BMM shall be solely within the Province of British Columbia and its courts and shall be governed by and interpreted solely in accordance to its laws.

PAYMENT

We do not take a deposit; payment is required on arrival at the Museum. Please make one payment per group, we accept VISA, Mastercard or cheque made out to Britannia Mine Museum. If paying by pre-issued cheque please note we do not refund the difference if your numbers are less on arrival. Payment is based on actual number in your group unless your group has dropped greater than the allowed 15% reduction. In which case you will be charged your finally agreed numbers that were confirmed two weeks prior to your visit less 15%.

Coupons/memberships and promotional offers may not be used with school rates.

CHANGES / CANCELLATIONS / NO SHOWS

Change of Date
More than 4 weeks' notice required otherwise Cancellation Fee applies.
Change of Student Numbers

Number Increase: Requests for an increase in numbers are based on availability. We require more than 2 weeks’ notice if you wish to increase your total numbers by over 15% or if your group size increases from one group size to the next. Group sizes are based on the underground train capacity of 36 seats. For example, if you booked for 34 people, but need to be increased to 42, the group size now requires a double booking.

Group sizes are as follows (inclusive of children/adults/chaperones)

Single Booking – up to 36 people
Double Booking – up to 72 people
Triple Booking – up to 108 people
Quad Booking – up to 144 people

Reduction in Numbers: You must tell us more than 2 weeks in advance if your numbers have reduced by over 15% otherwise the following cancellation /No show fees will apply.

Cancellation
Must give more than 4 weeks' written notice for no penalty. Anything less than 4 weeks will result in the following cancellation charges.

Between 2 and 4 weeks' notice, Cancellation Fee is 50% of booking value.
Less than 2 full weeks’ notice, Cancellation Fee is 100% of booking value.

No Show
No Show Fee applies: 100% of the booking value.

On Time Arrival
If you are running late please contact us at 604.896.2233 ext. 0 or 1.800.896.4044 ext. 0. Components of your program will likely have to be cut if you arrive late. If early, we request that your group waits until your pre-booked arrival time to enter the museum.

Adult Supervision

Supervisors & Chaperones
Supervisors are to keep students under control and follow the instructions of our staff. They must be 19+ years of age. Our ratio of free adults to students, as well as our mandatory adults ratio per group is; Elementary 1:6 and Secondary 1:10
Extra Adults over Free Ratio

There is no limit on the number of adults you may bring over and above the free adult ratio. Our discounted group rate of $30.75 + tax applies to each extra adult above the free adult ratio. Depending on numbers, extra adults may need to join a public underground tour rather than the school underground group.

EXTREME WINTER WEATHER/ROAD CONDITIONS

In cases of extreme winter weather, if snow or ice is safely navigable and roads are treated sufficiently (gritted/plowed), then Britannia Mine Museum (BMM) expects schools to arrive on their booked date.

Please visit www.drivebc.com for up to date conditions. Britannia Mine Museum bases its decisions if the road is safe/open or not on this website.

If roads are impassable or dangerous, then BMM will not charge the Cancellation Fee or No Show Fee, and will rebook you to a later available date.

1-2 days before, if extreme conditions are forecast, and likely to mean roads will be impassable or dangerous, please contact our Groups & Education Booking Coordinator about rearranging the date. We will not cancel or reschedule bookings more than 2 days out due to weather as forecasts are known to change.

If a school decides not to come on their booked date, even though the road is safely navigable, then Britannia Mine Museum will charge the Cancellation Fee or No Show Fee, which is payment in full.

SCHOOL BOOKINGS INCLUDING GOLD PANNING – SEVERELY COLD WEATHER

Exhibit Time will be offered in lieu of Gold Panning in severely cold weather.

UNFORESEEN EVENTS

Operational Issues
If you are running late please contact us at 604.896.2233 ext. 0 or 1.800.896.4044 ext. 0. Components of your program will likely have to be cut if you arrive late. If early, we request that your group waits until your pre-booked arrival time to enter the museum.
Forest Fires
If a road is closed due to a forest fire, the same policies as for extreme weather will apply. Please visit www.drivebc.com for up to date conditions. Britannia Mine Museum bases its decisions if the road is safe/open or not on this website. If roads are impassable or dangerous, then BMM will not charge the Cancellation Fee or No Show Fee, and will rebook you to a later available date. If the road is open and safe according to www.drivebc.com we to expect schools to come on their booked date.